[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” thb_column_padding=”true” css=”.vc_custom_1579287049378{padding-top: 160px !important;padding-bottom: 160px !important;background: #c37d49 url(https://goya.everthemes.com/demo-basic/wp-content/uploads/sites/4/2019/10/product-image-dark.jpg?id=3191);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”]
FAQ’s
Most frequently asked questions
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116490670{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Shopping Basics
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I wish to change my order, what do I do?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]Changes to exisiting orders can only be made as long as the order has not already been packed. If you wish to change an order, please contact us on +47 22 42 22 47 between 10.00-18.00 monday to friday or via our chat. You can also send us a mail to kundeservice@bobbys.no. Remember that response times on mail are usually longer than via phone and chat.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I add products to my order?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]It is not possible to add a product to an existing order, but you can place a new order with the additional items you want. Once this is done, send us a mail to kundeservice@bobbys.no or call us on +47 22 42 22 47 with the order confirmation numbers for both orders. We can then try to pack and ship your orders together.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Have you received my order?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]Once you have placed an order on our website, you should receive an order confirmation via the e-mail you have registered. If you haven’t received this, the most common mistake is that you have registered the wrong e-mail address, or the mail has gone into your spam-inbox. If you are unsure, feel free to contact us on kundeservice@bobbys.no or via phone +47 22 42 22 47.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change my delivery address?” tab_id=”1698680960191-5d049009-e792″][vc_column_text]If your delivery address is not correct, or you wish to change this, please contact us via mail on kundeservice@bobbys.no or phone +47 22 42 22 47. For safety reasons, it might not always be possible to change your address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I bought things I don’t need, how do I return them?” tab_id=”1698681749572-6b6dd26d-13e8″][vc_column_text]You have a 14 day cancellation policy when buying through Bobbys.no, valid from the day you receive your package. If you want to return any, or all, of the goods you purchased – fill out a cancellation form, pack it together with the goods you want to return and send them back to us to the following address:
Bobbys Hair & Cosmetics
Skippergata 23
0154 Oslo
At the same time, send us a mail to kundeservice@bobbys.no with information on the order, the products you are returning and the tracking number for the return package. Once we have received the goods in return, we will refund your purchase.
Criteria for returns are the following in relation to the product category:
Wigs
Can only be returned with the red exchange label attached. Once this is removed, we can not take the wig in return (bought online). Wigs bought in store can not be exchanged / returned.
Extensions
Can only be returned / exchanged if they are still attached to the original package with packaging intact and are unused. Opened products cannot be returned / exchanged.
Hair and skin care products
Only products in their original packaging, unopened and unused can be returned.
Electrical Equipment
Only products in their original packaging, unopened and unused can be returned.
See more details under our Terms and Conditions:
Terms & Conditions[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Payments
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What payment methods are accepted?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]We accept payments through Klarna and Vipps. If you wish to pay with a VISA or Mastercard, use Klarna as payment option. The same applies if you want to use Klarna’s Pay Later (within 30 days) or Divide Payment (pay in installments).[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept international credit cards?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]As we only take payments through Klarna, it is up to them to authorise this. As such, we currently do not take payments with international credit cards.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you charge sales tax on any item?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text]We are a Norwegian store with our warehouse and store situated in Oslo. We therefore charge Norwegian VAT on all orders. If you live in Norway, you will not incur any additional fees or toll charges on your orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I have to pay toll or customs on orders from Bobbys.no?” tab_id=”1698683306137-2e796074-cab7″][vc_column_text]We are a Norwegian web shop with a warehouse in Oslo, so if you live in Norway, you will not incur any toll or customs charges on your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have received my goods, but not my invoice?” tab_id=”1698683458543-59c54f66-c11a”][vc_column_text]In the package you receive there will only be a packing list. If you have chosen to pay with an invoice, this will be sent to you from Klarna. Klarna App users can find their invoice in the app with payment instructions, but you should also receive your invoice via mail. If you haven’t received this mail, please check your spam-filter as it can have found it’s way there.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Returns
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What do I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]You have a 14 day cancellation policy when buying through Bobbys.no, valid from the day you receive your package. If you want to return any, or all, of the goods you purchased – fill out a cancellation form, pack it together with the goods you want to return and send them back to us to the following address:
Bobbys Hair & Cosmetics
Skippergata 23
0154 Oslo
At the same time, send us a mail to kundeservice@bobbys.no with information on the order, the products you are returning and the tracking number for the return package. Once we have received the goods in return, we will refund your purchase.
You can also purchase a return slip from us for nok 99.- You will then be charged for this when we process your refund. You can ask for this option via mail. You will then be mailed back a return slip that you need to print out and attach to your return shipment.
Criteria for returns are the following in relation to the product category:
Wigs
Can only be returned with the red exchange label attached. Once this is removed, we can not take the wig in return (bought online). Wigs bought in store can not be exchanged / returned.
Extensions
Can only be returned / exchanged if they are still attached to the original package with packaging intact and are unused. Opened products cannot be returned / exchanged.
Hair and skin care products
Only products in their original packaging, unopened and unused can be returned.
Electrical Equipment
Only products in their original packaging, unopened and unused can be returned.
See more details under our Terms and Conditions:
Terms & Conditions[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take for me to get a refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]We normally refund your order the same day as we receive the return. It is refunded via the same payment option you used when placing you original order, so either Klarna (Faktura, Visa, MasterCard) or Vipps.
Klarna normally use two – three days to refund orders paid with Visa/MasterCard, while Klarna Faktura orders are processed within 24 hours.
Vipps also refunds within 24 hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How Can I Cancel Or Change My Order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]In order to cancel or change your order, you must do so before it is shipped from us. Posten normally picks up our outgoing shipments between 13.00-14.00 Monday to Friday.
Send us a mail to kundeservice@bobbys.no or chat with us via our website (available between Mon-Fri: 10.00-18.00, Sat: 10.00-17.00) so we can change your order before it is sent.
Once the order is picked up by Posten, we cannot change or cancel your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text]The best ways of getting assistance is via mail – kundeservice@bobbys.no, via chat on our website (available Mon- Fri: 10.00-18.00, Sat: 10.00-17.00) or by calling us on +47 22 42 22 47.
You can also contact us via WhatsApp on our Business Account: BobbysHairCo, or Facebook Messenger.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have received my goods, but want to change it to a different product.” tab_id=”1705148078870-0b071177-d45e”][vc_column_text]If you want to change your product the quickest and most effecient way is to send the item you want to exchange back to us as a return item and then order the new item in a separate order. Mail us about this to kundeservice@bobbys.no and we will refund you the cost for the freight on your exchange order.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text]
Contact
Still have questions?
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